Warranty, Refunds, Shipping

Please read and understand our warranty and return policy before placing an order.

THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED
NO WARRANTY ON ATOMIZERS OR CARTOMIZERS
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED.
THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 30 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
PLEASE TEST ALL PRODUCTS UPON RECEIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.

DUE TO HEALTH AND SANITATION RESONS WE CANNOT OFFER REFUNDS ON EJUICE


For products that have failed outside of the warranty period, Please contact us via returns@darkcityvapor.com to help find a solution.

Products that are functional, determined to be out of warranty or damaged by misuse will be sent back without exchange.

Eligibilty for refunds, or exchanges are limited to products determined to have manufacturing defects or premature failuire. Products that are damaged through misuse, negligence, or abuse are not eligible for exchange.

Email us at returns@darkcityvapor.com to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.

Shipping fees are non-refundable.



Fulfillment Errors

Requests to correct fulfillment mistakes that are made by Dark City Vapor, resulting in your receipt of incorrect or missing items in your order will be accepted for 14 days after the receipt of your order.

Requests for missing or incorrect items will not be accepted after 14 days from the date you have received your order.

Please inspect your order immediately upon receipt and if you feel there is an error please contact us at returns@darkcityvapor.com. Instructions will be provided once a request is submitted.

Catridges and Cartomizer Refund/Return Policy Cartomizers and cartridges have no warranty and all purchases are final on these products, unless DOA.

Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.



Shipping Policy

Shipping Time -- Most orders placed Monday through Friday will usually ship within 24-48 hours, provided the product ordered is in stock and delivery service is available. Orders placed on Friday after 2PM EST, may not ship until the following Monday due to limited shipping availability on Saturdays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Dark City Vapor or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Priority Shipping is a expedited service from USPS. It does not expedite the processing of your order. All order are packed and shipped in the order they are received.



Taxes

Dark City Vapor shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.